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I was painting the roof and trunk and needed 1C5 Silver Strata for a 2001 Toyota Prius but they sent 1C5 Silver Graphite which was never a color for a Prius that year. Their return policy basically gives them the right to give you anything and there is nothing you can do about it. I will still complain to the Better Business Bureau and State attorney general to help other people though. Oh well. I will get the correct paint from Automotive Touchup whose 1C5 was perfectly correct when I painted the hood 2 years ago. I mistakingly used PaintScratch this time. The pictures show how terrible PaintScratch did on the roof and trunk and how perfect the hood was from their competitor. I wasted my time and money dealing with PaintScratch.
Tip for consumers:
Go to Automotive Touchup instead.
Products used:
Auto paint
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Paint does not match the factory color. Entered the factory color code. I used the factory color...
I apologize you felt the paint did not match. Did you fill out our form at: https://www.paintscratch.com/support/returns.htm? If we mixed the paint incorrectly, we send out replacement paint at no charge.
1C5 was used on the 2001 Toyota Prius.