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I ordered a carbon fiber hood. That plus shipping $980 When I receive it it was damage. I tried to return it but the customer service people flat out refused! I'm out almost $1000 and a damaged hood sitting in my room. These people do not take care of there customers. There sure fast at taking your money but once they have that, your nothing to them. These people are a fraud! I'm telling everyone reading this review. Buyer beware! Worst company ever. Spend your money somewhere else. Worst customer service ever!
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Total rip off. They charged $35 shipping for a seat towel. No thanks. What a joke. Complete scam....
Dear Brett,
Thank you for your review!
We are extremely sorry to hear about the damaged merchandise and poor assistance provided in this regards.
Carbon fiber hoods are usually delivered via Freight Delivery, and it is always recommended to inspect the product upon its delivery to locate any damage. In case the damage is located, the delivery bill has to be signed "damaged". We on our end will initiate the damage claim with the shipping carrier and process replacement or full amount of refund upon the completion of the claim.
In the even when the damage was not located upon delivery, but afterwards - it is recommended to report the damage to the shipping carrier by asking them to sign the delivered merchandise as "damaged" in their system. This will help us to initiate the damage claim with the shipping carrier on our end and process a replacement or full amount of refund upon completion of the claim.
Please, email me with your order details at chester.ha@carid.com, so I could locate it in the system and assist you further.
I look forward to your answer!