Brett G.

You take our money, you build infrastructure to take more of our money, when we tried to use said infrastructure to appease your unjust taxation, the products don't work. I get a notice in the mail to pay an unresolved balance of tax (that for some unjust reason you can charge further interest on) so I log into the site to setup a payment plan and oops that page don't work. So go to my Student loan service to update my payment plan and they say, we need to you update your tax information use this IRS tool to look up your information. I got to that tool on the IRS website, sorry this page don't work. I look up your number and can't get to any agents to help me either to pay directly. There is no option in your automated system and you are stuck in limbo. Ya'll want my money, you tell me I need to pay, I try to pay and your unavailable to take my money (in the meantime charging me more interest). You're infuriatingly inept. "You tell me that you need me, you tell me that you care but when I need you baby, you're never there."