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Order ******* of 2 items received,
1) Brushless motors shipped were not as ordered, I ordered with jst plugs, Bandgood sent motors with no plugs. Customer service argued with me via email, never heard back and no action was taken to replace items with what I ordered.
2) FPV monitor defective. Brass insert for tri-pod mount spinning in housing, took pictures and emailed to your support staff per their request, 4 days later and no response. Having waited for this monitor for 3 weeks combined with no after purchase support as advertised, I have repaired the unit for use... something a customer should never be expected to do.
Order *******,
Paid for expedited shipping and selected tracking, items shipped with no tracking.
Banggood, if you continue to fail at understanding your customers expectations by region, you will fail at your attempt to be a global retailer.
The bitterness of poor quality/customer service will always be remembered long after the cheap purchase price is forgotten.
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Peter G.'s review of Banggood earned 4 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Brent S,
Sorry for any inconvenience we caused. For your order 17966874, if we shipped the wrong item to you, or there are some problems with your item, please send the pictures or video to cservice@banggood.com to show the details of your problem, our professional customer service will provide you some technical support and give you a reasonable solution.We checked the email record, we replied you and please check your email box as soon as possible.
For your order 18999843, it was shipped on 2016/09/24 via Singapore EMS, the tracking number is 7816662361. You can track it on "My Acccount--Tracking my order"or http://www.dhl.com/en/express/tracking.html?AWB=7816662361&brand=DHL.Hope you can receive your package as soon as possible.
Bangggood always welcome customers' kindly suggestion and criticism.We will rethink ourselves and improve our service in the future.
Best regards,
Banggood Team