BRENT S.

I ordered a phone on December 29th, and it was going to take a while to ship. That was fine, but unfortunately, before that date, my current phone stopped working, so I needed something more quickly.

I emailed to request an order cancellation and Milan was very accommodating, stating that his boss approved the cancellation and that it would take up to 7-10 business days for the refund to be processed. 11 days later, there was still no refund, and my order status hadn't changed. I contacted them to inquire and Milan promised that the refund would be done "tomorrow." Unfortunately, that day came and went, and there's still no refund. I e-mailed to inquire about this and ask for a transaction ID, and have so far received no reply.

I suggest people avoid this company, as I was very prompt in making my payment and they were very prompt in taking my money, but now they're dragging their feet and trying to avoid refunding me or at least shipping the originally ordered product if they refuse to return my payment.

EDIT: Moments after posting this review, the order was cancelled and and Interac e-transfer was returned to me; so I'm neither sure why they have the 7-10 day refund policy (and why so many people have issues getting refunds) when it can be done quickly.