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Alright, I wish I would've looked up reviews before ordering because now i'm here. So I placed an order on the first, I get the confirmation and everything is fine. Except, after the 2-3 days of processing, I hear nothing. I call on the fifth, they say that it is in stock and should ship out tomorrow. I wait... 5 more days. What gives? So I call the second time and it turns out they don't have it in stock and they're waiting for the distributor. They might get it on the 20th. Greeeeeat. So I won't get it until the end of the month. I wanted to wear this wig to an event, which passed a day ago. I won't even have it for my birthday now. The people at the call center are nice but the way the company handles orders is a crapshoot. Never ordering from them again, I hope I get the wig at all.
TL; DR:
You might not actually get your wig until a month or more later. Customer service sucks.
Brennan P.'s review of Wigs.com earned 5 Very Helpful votes
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Totally understand your frustration. We are also frustrated. Most all of the manufacturers have a very antiquated system of letting us know what is in stock in a timely manner. Many times we order it from them and they just dont ship it to us and dont tell us it is on backorder until we reach out... so this big delay translates over to you. I totally feel like the one star is deserved... but want to let you know that our team does care and are working on implementing a very costly system to work with the top brands to get a better grasp on their inventory so we can be more accurate for you. No other online seller will have the product if we cannot get it, so you are not missing out on an opportunity to buy it elsewhere. Our new credit, refund, and backorder system implementation is in the process... i know this does not solve your issue today, but within the next few months. We will have the most accurate inventory availability system online! Im sorry you were disapointed... i hope you give us another chance soon. Carliz.