Brenna F.

I chose to order from Pet Mountain because they had what I needed and at fairly good prices. I decided to checkout through PayPal because I am unfamiliar with Pet Mountain. I tried THREE times through PayPal but Pet Mountains website said "Order placement unsuccessful" all three times. I checked my card info on PayPal, and my shipping info and everything was correct. After that I thought, "screw it" and Just used the checkout system on their website. All went well until I checked my bank account. I saw that I was charged for those 3 attempted "unsuccessful" orders. Sure enough I checked my email and I also have order confirmation emails for all 3 orders. I have tried emailing Pet Mountain 3 separate times, calling 4 times, and tried to do their "live chat" on their website to no avail. It had been 3 days and I have not had a response from any of those forms of contact. I am extremely disappointed with the lack of customer service. When you call their number, it just has you leave a voicemail then hang up. I have NEVER called a company and had that awful method of service. I suspect that I will have to wait for the products arrive, then ship them back which is a huge pain, when this all could have been solved with a simple reply.