Company is a scam. MIL's flight was cancelled in April due to Covid, they would not refund. She passed away and we are still getting the run around. They keep saying they have contacted the airline and are waiting for a response. I have spoken with the airline and there has been zero contact from this company. Nothing but a scam. Judging by the return emails they are not located in North America. Stay away from this company at all costs - book with the airline directly.