Brendan T.

No wonder Sears is going out of business. I purchased a range (Samsung Chef Edition) and it took almost 3 weeks to arrive and when it did, it had a basketball sized dent in the side. I called customer service (Indian call center) and they didn't really understand when I said it's "indented 2 inches". They thought the dent was 2" and offered me $80 back. When I told them that the dent was bigger than a basketball they said "Big dent, how about $100. I declined and told them I needed a replacement. They said someone would call me in 3-5 business days... 5 business days passed and no call. Will be disputing the charge with my credit card company, so itlooks like I will receive a free range complements of Sears poor service.