Brenda M.

Horrible customer service. I paid $ 248 for basic service in February and website indicated I could export to SPSS (a statistical software I also purchased specifically to analyze Survey Monkey data). When I completed my first survey in March, my account indicated I needed to upgrade to more advanced level which would allow export to SPSS AND would provide phone support. So I paid another $498 for this upgrade. My account still only shows basic service, I can't call any one BUT my bank account shows both amounts as debited. After multiple emails to "support", still no resolution and no phone number to call. WORST!