I love their products and wanted to write a comment on their site stating my thorough satisfaction. However, every time I tried to submit a comment, it failed to appear. I contacted them and Cezil was very helpful in trying to determine the problem. He sent me very user-friendly, detailed things to try, such a clearing my cache, etc. After a few emails, he discovered the problem: I was trying to leave comments that were simply too long! Throughout it all, Cezil was so kind and patient and very knowledgeable.