Despite having positive experiences with this business in the past, I am no longer willing to do business with Mike Diamond Plumbing. The price quoted to replace a 40 gallon water heater at my Mother's house was a bit high, $3,227.00 + permit $273.00. We paid 10% down payment of $323.00 cash and $273.00 for permit on credit card. After a 2 day delay installing the water heater (2 extra days without hot water!) the tech then tried to collect $227.00 in addition to the agreed upon balance of $3,000.00. I definitely feel that we were taken advantage of on the price and delay in installation and I am outraged that they tried to collect extra monies.