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Do NOT purchase anything from this website! My boyfriend ordered a coat for me for Christams based on my measurements and it was extremely small when I got it. The shoulders were too tight and sleeves were too short. Not to mention, when I took out the fur liner, the sleeve was ripped on the inside! We contacted them to try and return/exchange it... and this is the response we received:
Good day
We are sorry that the coat didn't fit you. And this coat is out of stock now. If you want to return, I'm afraid that you have to pay for the returning shipping fee. It is expensive and not worth to. Could you resell to someone or send your friend as a gift? We refund $5 as a compensation.
Thanks so much for your great support to order on our website,
Best Regards
Customer Service Department
This "business" is a total scam... horrible quality, horrible customer service and absolutely no option to return without spending more than my coat... had I realized this was in China, I wouldn't have bought from it in the first place. Shady.
AVOID AT ALL COST!
Breean T.'s review of Jollychic earned 3 Very Helpful votes
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Empty.
Please I need my order it's now one month and I have tracked it its in return process yet i...
Dear Breean,
We are really so sorry for this problem and improper way to solve this size problem.
Pls accept our sincere apologize.
And can you send me your order no. Pls? We will resend you a new coat in bigger size what you want for free and there is no need to return this one back to us now.
Or we can refund the money to you, ok?
Pls send us email at after-sale@jollychic.com
Hope to hear from you soon