I ordered the ginger convertible dress for a bridesmaid dress in dusty blue. The bride changed her mind about the color of the dress she wanted for the wedding party, however, it had been over the 30 day return period since I had bought it. I called BHLDN and dealt with a very helpful, kind lady who said she would honor the return and offered me free shipping to return in. I loved the dress so much, I wanted it in the new color the bride had picked but wasn't able to get a swatch in the fog color to make sure it matched the swatch the bride gave us. I called BHLDN again to see if they offered free shipping for returns and they offered me free overnight shipping and free shipping if I needed to return. Not to mention, the dress quality is impeccable! It's comfortable, functional, and stunning but simple design. I'm so shocked at all these horrible reviews!