I ordered a personalized tag to identify my cup more easily— well you cannot read it! The letters run together and is completely illegible. The letters you do make out are wrong. It should be Brandy and it looks like Bracly. I asked them about it through email and the responded that is "how it is" and offered me 10% off (even though the current offer on their website is15%). They also will not refund my shipping despite there being promotions all over their website at the time for free shipping. Waited over 3 weeks to receive my item. Overall, it was awful to deal with this website and I would NOT RECOMMEND shopping here at all.