Brandon S.

I booked a flight to Toronto and after Canada got a 3rd wave of COVID and closed their borders, rendering my flight useless since I wouldn't be allowed into the country, I called to see what could be done. They said they wouldn't refund and that I would have to call the airline to get a refund. I called Delta, they said they couldn't make any changes because I didn't purchase through them, I called WestJet (flight was officially through them) and they said the same thing. So I called Travel2Be back and they said they couldn't do anything except leave the ticket open (whatever that means) or receive credit (more on this in a bit), but that still leaves me out nearly $400 and I can't adjust anything because I will have no need to go back to Toronto as my only reasoning was to help my sister move. Any company that doesn't allow for modifications or refunds as a result of an entire country closing its borders is automatically losing in the customer service department. ON TOP OF ALL OF THIS, they said I have to pay a €30 (~$36) fee to change the booking. So the credit I get if I choose to use it and book a new flight with them is contingent upon me paying them a fee. I'm charged a fee because a country closed it's borders and wouldn't allow me in.