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I ordered this hood to replace my old one because it has a few dents. This one comes in 3 months later. The box was torn up and looked like it been thru hell and back. The guy pretty much already had it opened for me when he showed up. I didn't even have to cut the box open. Sad. As I look further I see the hood came cracked. The company took pictures and filed a claim. I got ahold of imperformance.com and they try to tell me in order for me to get any type of help they need pictures of everything which is understandable. But then the guy proceeded to tell me that I need to get a legitimate estimate on the damage to continue with helping me. HAHAH. What a great company. Send me a damaged product and expects me to go out of my way and beyond to get a estimate and send it back to them. That's a joke. Please don't order anything from this website. Spend a little extra and get it from somewhere legit. This place is a scam. The people working here aren't helpful at all.
I ordered this hood to replace my old one because it has a few dents. This one comes in 3 months later. The box was torn up and looked like it been thru hell and back. The guy pretty much already had it opened for me when he showed up. I didn't even have to cut the box open. Sad. As I look further I see the hood came cracked. The company took pictures and filed a claim. I got ahold of imperformance.com and they try to tell me in order for me to get any type of help they need pictures of everything which is understandable. But then the guy proceeded to tell me that I need to get a legitimate estimate on the damage to continue with helping me. HAHAH. What a great company. Send me a damaged product and expects me to go out of my way and beyond to get a estimate and send it back to them. That's a joke. Please don't order anything from this website. Spend a little extra and get it from somewhere legit. This place is a scam. The people working here aren't helpful at all.
Tip for consumers:
Save your time and money please. This is not just another bad review. I went out of my way for this and I really don’t got time to deal with a $#*!ty business like this
Products used:
Hood replacement
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Deducted 25% from my refund for defective items! Why? Terrible customer service! The worst...
I ordered parts $237 and received my order confirmation. Since then there has been no further...
We cant help you if you can do even do a basic repair estimate. This is what the hood company is asking for. Why did you not at least do this? Why are you slandering us? Why did you not inspect the hood upon delivery? Its all over the site and we also sent you a separate email with delivery instructions. You decided to ignore this and not inspect the delivery. We are only trying to help you out and you did not even want to do a basic repair estimate but instead spread slanderous lies?