Brandi S.

I have purchased a couple thousand dollars in clothing in store and online at Torrid. The only article that is in tact still is my leather bomb jacket. Everything else is tattered, have come apart at the seams, unraveled, have broken zippers (cheap plastic), broken clasps or buttons, and fringed. Whether it's a cotton tee or tailored slacks I have experienced one of these issues with everything I have purchased. Now let me be clear on how I wash and wear my clothing. I either don't wash it and wear for short periods and immediately hang it up when done. Or I was in cold water and hang or flat dry my clothing. I also tend to wear my clothing loose so squeezing into a fit is not the issue either. Let's face it even if I was the cause for these mishaps it wouldn't be to everything I have purchased with Torrid, and if my habits with how I wear and care for them is the issue then why do I not experience this with any other retail clothing line? In my opinion Wal-Mart carries a better quality of clothing on it's racks.

Customer Service is no help either as I was refused a return on a lace top that literally feel apart before I even made it out of the house. I had absolutely no time at all to enjoy that beautiful shirt. And why did it fall apart? It was poorly made!

I have called and written Torrid headquarters to no avail. But their service provider for their credit department Commenity Bank doesn't skip a beat in sending me a bill every month for clothing I can not wear. And if you want proof well, I have a box full of clothing to prove my claims.