Ordered basic off the shelf parts. Carbides, spark plugs, couple of seals... Took 5 weeks and several calls to get the parts. Same old story as everyone else "We're waiting on 1 part". Once received the Carbides were not what I ordered. 6 calls and 5 voicemails later I finally reach James. He says that I would have to pay for return shipping on the incorrect parts they sent me. BS! Had to file a dispute with the CC company to get any action from them. Stay far far away. Support your local dealers.