Member since September 2015
- Reviews 1
- First to Review 0
- Very Helpful 3
- Funny 0
- Fraud Buster 0
- Great Find 0
- Well Said 0
- Thank Yous 0
- Fans 0
- Profile Views 361
I bought the iphone 5c replacement screen to repair my child's broken screen. I opted for the more expensive assembly that included the home button, microphone, speaker, etc..., so I would not have to disassemble parts from the old screen. The screen arrived in good shape, and I installed it. After installing the screen, Siri could not hear me, the recorder would not work, and no one could hear me on facetime.
I called the number for tech support a couple of times, and nobody was ever available, but I was directed to the "live chat" to get help. Nobody was ever available there either, and I was directed to leave a text message and someone would get to me immediately.
Well, I got confirmation my message had been received, but nobody ever called. After nearly a week I got another confirmation e-mail basically telling me they had received my message and someone would get back to me immediately. Nearly 2 weeks later and nobody has called me. I ended up taking the microphone/speaker/camera off of the old screen and swapping it out with the "new" screens gear. It worked.
Customer Service and Tech Service appear Useless with this company. Expect to receive your part, but if there are issues, don't count on them to help...
brad Has Earned 3 Votes
Brad J.'s review
of RepairsUniverse earned 3 Very Helpful votes
brad hasn’t received any thanks yous.
brad doesn’t have any fans yet.
brad isn’t following anybody yet.
Similar Reviewers on Sitejabber
Failed to deliver - appalling customer service. Package sat in courier's van for two weeks with...
Received defective part. Repairs Universe evaluated the part that I returned at my own expense....