The way your customer service treats paying customers is unacceptable. I never received an apology for Lukie games messing up the same order not once but twice. The first time may have been an accident but I know when someone is trying to intentionally Inconvene me. You will have better luck purchasing consoles and games from any other seller. I will write similar reviews on as many sites as I can. I don't want anyone else to experience the frustration that this irresponsible company causes.