Sometimes great, sometimes terrible. I've used uship a couple of times over the last few years and here's some caveats: 1) uship tacks on a service fee to your bid so expect another 15-20% added to your agreed price with shipper 2) only buy their insurance if shipment worth more than $500 because there's a deductible 3) BOL is unnecessary if you are happy with received goods. If you have a problem, call their customer service, however, they'll never refund you more than what u pre-paid to them & service provider has to agree. Any excessive damage to your property is on you. One can try to seek damages from the service provider whose bid you chose, but don't count on their interest to help. Uship is a business, they aren't there for customer service, they are there to make $$$.