This is my third purchase from Tech for Less and they, once again, rate 5 stars! I bought a laptop for my granddaughter at a super price, delivered quickly (with free shipping). She needed help with set-up, and the excellent customer service person made sure that Michael in Tech Support called my granddaughter within the hour. She reported that Michael was kind, helpful and talked her through the steps needed to get the job done. Kudos to this great company - I will be back!