Bonnie C.

Booked a room. Called to see if I could change to a different hotel in the chain 2 weeks before arrival. I was told yes and my money would be refunded. I booked the other hotel. I never received my money on the first hotel. Called kept names of who I spoke to, time I called and conformation numbers. When I called to see where my money was they said I was not aloud to cancel and I told them I was told I could. My hotel was canceled for the first one when I called the hotel although reservations.com said it was still booked. Someone lied. When I gave the manager the name of the person I spoke with and conservation number he said neither exited. I have all my records yet they say they Tape all their calls and could not bring up any of our Conversations. If this sounds suspicious, it's a scam and I am sending all my notes and husbands notes to BBB and the state consumer protection office. Paying for 2 hotels and staying in one, giving a 2 week notice and using the same chain. Yes I call it a scam. Especially when I asked them if it was the hotel I was trying to book and they keep saying Reservations. To make me think it was the hotel and it was the reservation at the hotel. Scam. I have all the notes and some taped conversation.