Bonita H.

We booked a van rental the end of March for a family vacation. Four days later we needed to cancel this rental due to our son and daughter not being able to get this week off at their work. Priceline advertises " Unlimited Mileage" " Pay at Pick-up" "Free Cancelation". After 4 days my credit cards was billed, and when I called back to cancel or even change the date. I was told this was a "Non Cancelable Agreement". Apparently, Priceline has an agreement with Avis according to Priceline that you can't cancel or change once you've booked. This would have been nice to know, and if Priceline was forth coming and honest in their business practices I would have. Priceline is a company of Greed, not Customer Service friendly at all. Now we have tried to make changes to our vacation to accommodate Priceline and keep the original agreement due to being charged for the van only to find out Priceline has cancelled the rental through Avis. We have no van for vacation and Priceline won't refund our money.

IS THIS A COMPANY YOU WOULD WANT TO DO BUSINESS WITH?

Wish I had checked Priceline Consumer Reviews before.

Not again!