Bob R.

Hi everyone who may read this.
I am writing to complain about CANADA APPLIENCES superficial attitude and inability to solve a problem, created by them and not by me
I have purchased last week a wall oven where it was sold to me by your sales in CAS Etobicoke store.
This unit was declared as OPEN BOX but, for me it was presented as a unit sealed in an original package / box and was not possible to inspect. If this was an "open box" or "floor model" as they wish to call it; either way this should be accessible for me or anyone for inspection of any physical damages prior to purchase.
IT WAS NOT POSSIBLE AT ALL and sale associate is my witness (I hope).
Once upon my return home, I have opened this box and removed all original wrappings, I realised that the unit was mishandled, dropped or so.
The oven body is all crooked and misaligned. The interior cavity measuring diagonally is showing 28" by 28.5" which is obvious deterioration. This stress caused interior blue enamel to chip off in three places which is now a health hazardous issue for my family. Images of all this damages were sent respectively to CAS for their review and further action.
I simply cannot believe that Canada Appliances (known as CAS) and claim department rejected my claim completely without even trying to help or understand the matter. They have ignoring the fact that the mentioned OVEN could not be inspected by me or anyone else. As a customer I was fooled into buying something that looked as new and unpacked.
I am sure that someone at the showroom office knew that the same unit was bad and because of it was never opened or presented as an open box item.
Well, it was not an OPENED BOX or FLOOR MODEL to me or anyone else by the definition of open or unopened box meaning. It is also noted in CAS system under my purchase order that BOX was not opened, not inspected.
CAS simply ignored that and the best they can do was: "WE ARE SORRY FOR YOUR INCONVENIENCE".
As an Architect, I was ordering so many appliances thru CAS company and their sales staff knows me (other then the last one). Unfortunately it was in a showroom I did not go earlier. Yet, when it comes to my purchase they have shown me total disrespect, ignorance to do something to help for what is totally not my fault. Nor I was able to act accordingly before purchase.

This is totally unprofessional, unfair and careless from CANADA APPLIENCES.
For all of you potential buyers, please BE AWARE before you commit.
I will consider my future orders for my clients someplace else.

Shame on you, CAS
(purchase order # T*******)

Bob Rekalic