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ORDERED A PAIR OF SHOE SIZE 9 U.S. SHOES ARRIVED SIZE 9 BUT A TRIPLE EEE.NO PAPER WORK CAME WITH THEM
FIT LIKE A PAIR OF CLOWN SHOES
SENT A EMAIL NEVER HEARD FROM THEM, THIS COMPANY IS LOCATED IN LONDON, APPEARS SHOE SHIPPED FROM CHINA
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Dear Bob G.,
Thanks for your order and we are sorry for the inconvenience.
We are located in Hong Kong, China, and we offer online shopping. If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now".
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In your case, please kindly check your email/spam later.
We will offer you a reasonable solution according to our return policy.
https://www.newchic.com/return-and-refund-hc162.html
Noted: The size letters vary between different regions and manufacturers. About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ". To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Best regards,
Newchic team