Bob C.

Unbelievable! Bait and switch all the way! Not $99. Quoted $99 + $20 Fuel surcharge. Washing Machine stand pipe behind an in-cabinet washer was backing up. This shares a drain line with a small bathroom sink so I told the plumber it would probably be easier to go in that way. Looked under the sink and remarked that the P-trap was plastic and how hard it would be to clean out. Said he'd do it for $168. I didn't want to wait for another plumber (my mistake) so I agreed. He wrote it up, AND THEN ADDED THE $20 FUEL SURCHARGE! Now at $188. With all his complaining I thought this would take hours. 10 minutes later the drain was clean with no issues. I remarked about the bait and switch and he told me to call his company directly - that everybody complains and NO ONE AT MIKE DIAMOND CARES! I asked him why he would work for a company like that and he said it pays his bills. I paid my bill and told him I would never call Mike Diamond plumbing again, and he said it didn't matter - he had more customers than he could handle! He didn't need or want me as a customer. WOW! Also informed me after the job was done that it had no Warranty! What?

Do yourself, and all the others who might benefit from reading this - NEVER CALL MIKE DIAMOND PLUMBING!