They do not back up their products. My purchase came with random tools and no instructions all loose in a box. It did not even come with all the tools needed for installation. Upon removing the screen cover we realized the screen was cracked. I immediately called and emailed RepairPartsPlus. They told me they could not help and that my warranty was void, and then i was hung up on.The products on their site "look" like a good purchase, but do not be fooled. They are selling you a second hand product for upper prices but they do not back the product.