Bobby J.

This is a company that is selling decent products manufactured in China, but does NOT conform to decent standards of service. My phone arrived broken from manufacturing, and where a better company would replace a broken product with a new one, possibly even advancing it with a credit card hold while the old one was being sent, I had to send the old phone back, and could not receive a new replacement, and instead have had to wait several weeks while it is repaired at the factory. Even for the low price of my purchased phone, I consider this unacceptable - I did not pay for a refurbished phone, I paid for a new one. Not only was my phone sent to a factory for repair, which took several weeks alone, after they FINALLY shipped it back to me, it became clear they have used the cheapest possible shipping, and that the repair did not happen in Shenzen, where the phone was sent, but in Singapore, so that it has now been 20 DAYS since the phone was shipped back to me, without an update on the shipping status, for a grand total of nearly two months since my phone was shipped back broken, and I still don't have the phone back yet. It is not worth the money saved to purchase from Chinavasion. This is by FAR the worst customer service I have ever dealt with, and I cannot recommend enough against them. If they can bring their customer service in line with ANY kind of real standards, they'd be a great company that I would be more than happy to do business with, but for now, the ONLY redeeming quality they have is their product line.