Bobbi J.

Today we went to buy cushions for the table and chairs previously purchased at Orchard Supplies in Sonora, California. The price on the shelf stated $14.95, yet when the cushions were rung up it was £39.99. Huge difference. The check-out girl (Jami) did not attempt to argue with us when we said the shelf said $14.99 nor make us feel as if we were trying to pull a fast one or embarrass us. She notified the manager and asked if she could honor the price. I showed the manager where I found them and the proper price had fallen to the floor and indeed, it did say $14.99 below the cushions. He offered a compromise to half the price of the cushions with no hesitation and apologized. I thought this was more than fair and in no way did they make us feel bad. I was seriously impressed.