I won an auction for a 10k gold topaz ring and instead received some tiny little black earrings. I followed directions for sending the item back for exchange, but later was only given a credit as they said they had no more rings or anything close to it--that took a month. Then I check the site and the ring is back up for sale. Customer service people were very rude and kept talking over me. I had become a good customer until this happened. Their loss, never again.