B N.

Please if you want to stay true, make sure you have a good support staff that will respond to the grievances of customers. When you are done with long transatlantic flight and waiting to get your car from an agent that is unable to provide you one with your (rentalcars.com) booking, the last thing you want is unanswered phone calls. OK the next day I did try to call your representative. Two times the phone was answered and put on hold with nobody attending the call. By this point I had lost my patience. What gives!