I bought a usb phone recorder from them. The product that i received was not the one that i ordered. It took 6 weeks to get the item that was supposed to arrive in 2. When i started using it, there were issues such as cutting out parts of recording etc. i emailed them. They sent me a response that they don't offer refunds but do guarantee the product for year and will check with the supplier on what can be done. I have since them emailed them several times and tried calling them... no answer from anyone. The customer service is NIL. Please don't use them! Its a rip off...