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I ordered a bumper on the 30th of January and as of the 12th of February the Service Rep said he would have to get back to me. They have a Live Chat function on their website which is handy if you can get a straight answer. However, three times I have corresponded with the same Rep who said he would get right back to me with an answer…but so far nothing yet. They were quick to charge my account almost $1500 for a bumper that their website said was "in stock" but it hasn't been shipped in the span of 2 weeks! What a joke! I just found another place that has my bumper "in stock" so I will call them on Monday (which is when the BumpersOnly Rep is supposed to get back to me). The other place has the exact same bumper (SKU code) for a little over $100 less than BumpersOnly offers. So shop around before ordering with these guys because for doing "Bumpers Only" they sure don't seem to be able to get things done in a timely fashion other than taking your money immediately!
Tip for consumers:
Don't order from Bumpers Only. Very poor service. I went directly to the manufacturer and called. They said they had 7 of the bumpers in stock in their warehouse. I drove down and picked one up. Ordering online should be easier and faster. After this ordeal it made better sense going directly to the source.
Products used:
Smittybilt 612800 M1 Winch Front Bumper for Dodge Ram 2500/3500 2006-2009
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Ordered a bumper 2 months ago, and as of today still no bumper. When we have contacted the...
Brandt,
We would like to apologize for your negative experience. Our team will be reaching out to assist you about your shipment.
We look forward to speaking with you and working towards earning back your business.
Karen M.