b l.

First of all, English is a clearly second language for everyone at this company. Secondly, the guidelines I provided were not followed (I needed primary sources of which I provided and they were not used). They did not use the sources I provided because it turns out they didn't even write the paper they sent me. I found the paper online, written by a student 4 years ago. The paper does not appear when you run through turnitin or other such software because it had not ever been checked. They now refuse to speak to me and I am out $500.
I'm telling you, please don't waste your time or your money.