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Write yoWe made booking for a resort (Emarald Western Ghats Resorts) using booking.com.The company sent us a confirmation with booking no # *******. Our group of 10 people gathered from different parts (including from abroad). We traveled 8 hours and spend lot of money to reach there. Upon arrival the resort refused stay saying no booking is done. We called customer care of booking.com after discussion they failed to honor our booking. Then we had to again travel 8 hours to come all the way back to bangalore.The overall experience was horrible for my family and friends. Apart from financial loss we went through mental harrashment as wellur review to help others learn about this online business
Tip for consumers:
Horrible. A nightmare of experience.
Bimlendu S.'s review of Booking.com earned 2 Very Helpful votes
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