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I'd say their service is horrible but when they never respond to emails maybe it's really non-existent. I've called and was put on hold, after 18 minutes I hung up. I've emailed twice (using the address on their website) over the past two weeks and no response. And this is when I want to buy something. I've moved on to something else.
Bill W.'s review of Hoveround earned a Very Helpful vote
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Thank you for taking the time to leave us your honest feedback Bill. We are very sorry to hear that you did not have a more positive experience with us at Hoveround. We always strive for improvement and will pass your comments along to our team. In the meantime, please contact us at 941-800-5180 if there is anything else that we can do to address your concerns and make things right.