Bill T.

I left my iphone in a Lyft car. Within an hour I got on the Lyft website to report the lost item. Lyft is in constant contact with its drivers, so this should have been an easy procedure. After an hour, I called. Emma took my info. Several hours later, no word. There was no way to get an update on my original request, so I put in another. Lyft sends you an automated response acknowledging they received the request, but no one actually responded with anything substantive, like attempting to contact the driver. The next day I called again. Evangeline took the same info, but made no reference to any previous request or telephone call, even though she had my account info. Four days pass and no substantive response from Lyft. I submit a complaint to the Better Business Bureau, within hours I receive a call from the driver, who told me that he only received one call on Thursday, (incident was on Monday). He had put the phone aside and figured that someone would contact him about it.
Then, to top it off, Lyft told the BBB that they had been trying to contact the driver all week. You can find the full detail at BBB Complaint ID: *******.
I am still trying to figure out why Lyft would go to so much trouble to be that uncaring about its customers. Maybe since they are out of San Francisco, and people don't care enough to even clean the streets, why should Lyft employees care about anything? This is what happens when a country rejects God.