And from reading other reviews, they've done that to others. Do NOT CLOSE YOUR DISPUTE/CLAIM! If you do, you'll likely be waiting months for a refund, if you get one at all. Luckily, I consulted with PayPal prior to closing it and was advised not to do it. If you do, there's nothing PayPal can do. I was also hung up on twice, rudely, after I told them I wasn't going to close my claim. This company will try to badger you into closing your claim so they can stick you with their ridiculous refund policies and steal your money. Be careful.
Dear Billie,
We are truly sorry to know we did not manage to meet your expectations at this time.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.