Bill G.

Scheduled WINTER IN SICILY trip. Program #*******. We were ready to go, received an email of final preps, not a call. Both of us were covid tested on Wednesday, received our negative results Thursday
Email said to be tested 72 hrs ahead. To us that was 3 days, we leave Saturday, felt good. Upon arriving at airport, we were told we had been out of compliance testing by a couple of hours. NO BODY TOLD US THE AIRPORT COUNTS 72 HOURS AS TO THE EXACT HOUR WERE SUBMITTED OUR TEST! We panicked with only about 1.5 hours tobe tested again. Left airport, went to 3 locations - all closed. So, we missed our flights. Tried to contact roadscholar, called, offices closed for weekend due to being short handed. As seniors we felt betrayed. Days later roadscholar contacted us. Eventually they gave us some credit for another trip. Not near what we shelled out for the trip Plus loss of thousands of dollars in air flights. They contend it is our fault, nobody told us how airlines count the test hours.
Leery of another trip with roadscholar after this huge disappointment.