BigNick j.

If you ever have a problem rest assured, customer service is very sorry and understands, but there is nothing they can do. Remember this because you'll hear it before EVERY sentence they say. Most recently a brand new fire stick broke within a month. We were sent a refurbished one to replace it! The rep did not understand what my problem was despite his constant insisting he did understand, and was very sorry, but there was nothing he could do. Beyond all of this you now have to worry about fake reviews and counterfeit items. I think it's time we realized Amazon is an evil company. You guys make Walmart seem like a wholesome company!