Bianca H.’s Reviews of Stuffed Safari & more

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11/22/16

The shipping was fast however the product was awful. The 18" stuffed lion I ordered for my daughter's birthday was full of holes along the seams. I noticed it as soon as I took it out of the box and I loved it so much that I asked my mother to patch the hole. Well after she patched that one I literally picked the lion up and found another hole. Like none of the seams were completely sewn together. I emailed stuffed safari and sent them pictures of the defective product so they did send me another free of charge. The second lion did not have any issues with the seaming but the shape of the head is rather oblong and looks defective and the nostrils are different sizes. I feel like the prices are cheap because the product is faulty. My lesson was only buy from a reputable website in the future, not an internet unknown.

For those saying people just like to complain, know this is the only negative review I have ever written and I am only writing because I was so disappointed by the quality of these lions and they were gifts. I would hate to see a little kid be disappointed because their most coveted gift is literally falling apart.

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Shannon P. – Stuffed Safari Rep Over a year old

Hi Bianca,

Thank you for your review. I'm very sorry to hear that there was a problem with your order - please accept our sincere apologies. I took a look at your order records; it doesn't look like we were contacted regarding your concerns with the replacement lion, but if you would still like to contact our office we will be happy to assist you.

Regarding your concerns about the quality of our items, please note that we do not manufacture the items ourselves. We are actually an authorized retailer of brand name plush made by some of the largest plush companies in the world. Our merchandise is all new, first quality plush direct from the manufacturer. The items that are available on our website are the exact same brands and quality as are sold on the large online retailers and in gift shops and stores nationwide.

Regarding our pricing, we do our best to price competitively with the large online retailers. Our low prices are not because of an inferior quality product- the product is exactly the same and comes from the same source. We ship hundreds of thousands of stuffed animals every year which helps to lower the prices. Our staff is also all located in our warehouse and are very efficient, which also helps to keep prices down.

Our shipping staff hand packs every order checks all items before they ship, but they can miss defects such as the one you received. We would never intentionally ship out a item with defects, and always strive to keep our customers happy and take care of any issues that arise.

Because stuffed animals are filled with poly stuffing, they can occasionally settle a bit when they are packed in a box and shipped. Usually a bit of reshaping will take care of it - simply move the stuffing around by squeezing it. If you could send us photos of the second lion or post them here, it would help me to identify if this might be the issue, or if we should contact the manufacturer regarding a problem with the production or design.

If you have any other concerns that I haven't addressed here, please feel free to reach out to us by telephone at 866-534-6604 or by email at support@stuffedsafari.com. Thank you again for your business.

Sincerely,

Shannon Powell
StuffedSafari.com