Since the beginning of October 2020 this company has lead me on one of the most frustrating, elongated and hellish customer experiences I have ever found my self in. Their customer service platforms filled with people who just process complaints and you may as well be speaking with an automated service as they just follow the script, leaving you to repeat over and over again as you are passed from customer service rep to rep. We are in Jan 2021 and I still don't have my packages, a full refund or any clear answers to what is going on. The best I was offered is an empty apology and a £10 credit. I'm at the point now, where I just want my packages back and can close this most horrible experience behind me. Never again will I use this company, save yourselves and stay clear.
I did get back in touch with you, Steph and did not get a response. So I contacted the online support, again, and was passed around between multiple reps. Some abruptly left the chat in the middle of discussions, in which case I was passed to someone new whom I had to repeat and explain the ordeal over again. It seems my packages have been lost a 3rd time and now I need to provide evidence that I did not receive them, not sure how that works. It's not like I have anything better to do, let's say a full time job and family, than endlessly speak with you lot.
Update 20th Jan 2021: I have been told that my packages are lost due to the nature of the business. I was asked to provide proof of purchase and value of the items. I cannot provide this as these packages are monitors from my work place. Apparently there is nothing DPD local online can do if I cannot provide these documents. So in the end I am out of pocket on the delivery as well as the monitors which I need to reimburse my company for. Thanks dpdlocal truly you are the worst amongst the worst.