Beverly S.

I have ordered previously from Pet circle while I was living in Sydney. They give an estimated delivery time on the order but you will hardly ever receive the items on time. I always ended up spending double on my pets food because the order never arrived on time and I had to buy from the supermarkets. The only reason I ordered from Pet Circle was because the supermarkets don't always have the brands my pets eat. Now I have moved inter state and placed an order again gave me an estimated date of delivery today but when I track the order it hasn't even been shipped yet. Customer service is shocking they cannot investigate until end of day tomorrow since it's not delayed yet. Even though I told her I am interstate and if it hasn't been shipped yet how can it be delivered by tomorrow. Apparently they cannot do anything until it is overdue. Tomorrow is Friday I am certain it won't be coming tomorrow which means I won't receive it til next week. Instead of being helpful and escalating the issue the rep was more then happy to cancel the order. This is the kind of customer service Pet Circle has.