The company is based in China! They supposedly make the wig when they get an order. They call them "custom" but there is nothing custom about them. If they have a wig that they need to get rid of, they'll send it to you! It takes almost a month to get a wig, which of course they don't tell you. It's very difficult to get your money back. It's expensive to send one back. The quality is horrible. If for some reason you decide to order from this company, consider your money gone if you don't like it or the color is wrong. There are so many reputable wig companies. This is not one! Stay away!