To be completely honest, I was a bit skeptical, purchased a product a couple of years back through this company. The product did not work as promised, but I had done nothing at the moment because my computer worked with what I needed & I didn't want to deal with it at the time. Well fast forward to now... I needed this previously purchased product to work. I contacted them through their website HOPING I could get some sort of assistance, seeing as the original purchase had been 2 years back. I explained my situation. Messages were exchanged. Within a couple of days, my problem was solved, & I had my product working the way it was intended to initially. I should have contacted them when I 1st noticed the problem. Even though I waited so long, they still helped.