Betty B.

I sent a box of items to TRR for consignment - Jewelry, high end designer shoes, and bags. They received the box, many of the items are actually up on the site, some have even sold - but they can't seem to locate my consignment in their system and account for all my items. After weeks of requests for an update I haven't received a resolution. They can't seem to connect the items on the site to my consignment account and They simply are unable to give me an answer as to what happened to my items. Unbelievably disappointing. I've attached a photo of a ring I sent to the rep at The Real Real (this is just one example of what's happened to me). Two of the three bands are up on the site, but one has just gone missing. None of the items I sent in have been assigned to me as the consignor, so even as the pieces are sold, I am not receiving my commission. Please think twice before you ship items to this site. There is no guarantee that you will ever see a dime of your money.