I was a first-time customer with Maurice's on line. I order a cute plaid shirt in my usual size. It was too small. When I went to see about exchanging it, that is not an option. I have to return the shirt (and pay shipping again), then re-order on line and pay shipping again! I'm not going to do that, but I will end up paying $14 to ship both ways and end up without a shirt! There are too many options with free shipping for me to bother with Maurice's again.