Beth W.

I ordered a Bardot brand Solonge dress from wattsfarmhouse.com website on November 25,2016. After ordering and receiving the order document via email I became concerned about the legitimacy of the business. While the website appears to be a US-based site, it is a China-based site. I did research via the internet regarding the website and as a result sent an email to *******@gmail.com on November 30 requesting the order be cancelled. This request was refused. I also contacted Visa to report my concerns and requested the vendor not be paid which I was told was not possible.
I sent several additional emails to Wattsfarmhouse.com requesting tracking information or expressing my concerns.
On Wednesday, December 21, a dress arrived that is not the dress that was ordered. The dress received is not Bardot brand dress and is in no way the same style or quality of a Bardot dress. The substituted dress is of exceptionally poor quality, both in construction and fabric. It has no labels and appears to be a homemade.
I have written to the vendor and requested a refund. The reply, written in very poor English, requests more funds to provide a 20% discount (!)